Policies

At Catalight Academy we prioritize integrity, responsibility and fairness in all academic endeavors. As part of our commitment to upholding academic standards and promoting a culture of honesty, you are expected to adhere to the following guidelines:

Exams:

• You must take exams with sufficient time allocation, ensuring you have adequate opportunity to demonstrate your understanding and skills.
• Exams must be completed independently, without assistance from unauthorized devices, sources, materials or individuals.
• Exams are closed book. You must rely solely on your own knowledge and understanding without access to external resources.

Integrity:

• You are expected to uphold the highest standards of academic integrity, refraining from any form of cheating, plagiarism or dishonest behavior.
• Any form of academic dishonesty, including but not limited to cheating, plagiarism, collusion or fabrication, will not be tolerated and may result in disciplinary action.

We are committed to fostering an inclusive learning environment. We strive to adhere to Web Content Accessibility Guidelines (WCAG) AA standards for accessibility. Additionally, we are open to making accommodations whenever feasible to promote inclusivity.

If you require accommodation, contact us before you begin a course. We will make every effort to accommodate your unique needs, however, please note that we cannot guarantee accommodation in all cases.

We can provide the following accommodations with documentation indicating the need for a reasonable accommodation, which may include:

• Allow you to have a support person during the course or exam.
• Allow you to use support audio or visual devices as needed.

Accounts that have no activity for 60 consecutive days will be placed into an inactive status. If your account has been deactivated and you would like to regain access, please contact our support team to request reactivation.

All previously purchased courses and any earned certifications will remain associated with your account and will be accessible once your account is reactivated.

We maintain records of completed certificates for seven years. We encourage you to keep your own personal records. Certificates are located in your account in Catalight Academy for easy downloading. If a copy of your certificate is needed after seven years, you can contact us to request one.

• If you lose any license or certification that is a prerequisite for a Classroom certificate, the Classroom certificate becomes null and void.
• If you violate the Classroom Code of Conduct, the certificate becomes null and void.
• Catalight Academy reserves the right to recall or nullify a certificate if you violate any of Classroom’s policies, procedures or code of conduct.
• If a learner’s license or certifications are reinstated, Classroom certificate(s) will be reactivated.
• It is up to you to manage this and report any changes to Catalight Academy.

Program certificates expire three (3) years from the date of initial program completion.

For renewal, individuals must attest to using the most current manual and research, submit the renewal fee and confirm their intent to remain listed in the Catalight registry. See our renewal page for more information.

You are required to agree to and follow the Classroom Code of Conduct. Violations may result in suspension or ban from the platform and/or loss of earned certificates.

Continuing education surveys must be completed before continuing education or professional development credits are awarded.

• You must complete surveys within seven days of completing an eligible course.
• Surveys for courses conducted through the Classroom platform will be located at the end of eligible courses.
• Certificates for courses completed on the platform can be downloaded from your Catalight Academy account.

Upon completion of a course or program, learners will retain access to all course materials for an additional four (4) weeks. Any desired materials must be downloaded/saved for retention purposes. This post-completion access allows learners to review content and reinforce their learning.

Course access will end four (4) weeks after completion. After this period, course materials will no longer be available, and a new purchase is required to regain access. Access to office hours continue to be available following program completion.

All webinars, courses and programs have a set access period that begins on the date of purchase. Learners must complete the offering within the timeframe listed below. After the access period ends, the offering will no longer be available. Please plan to complete your learning within the allotted time.

1. Live Programs with fidelity: 1 month from date of event.
2. Live event without fidelity: 2 weeks from date of event
3. Webinar, course or program: 6 months from purchase
4. Advanced: 8 months from purchase (24 weeks to finish and submit fidelity)

At Catalight Academy, we believe in supporting learners every step of the way and adhering to the highest level of academic standards. To receive a certificate for a course in Classroom, you must successfully pass a final exam. You are granted three attempts to successfully pass the exam.

Exam Format: This format allows you to plan your time accordingly to answer each question in the exam.

Passing: These passing requirements are designed to uphold the integrity of academic standards while promoting thorough preparation and active engagement among students.

• Earn a passing score of 80% or higher.
• You have three opportunities to attempt to pass the final exam.
• If you do not pass the final exam after three attempts, you will not be eligible to receive a certificate. You may re-purchase the course and retake it if desired.

We value your feedback and aim to address concerns promptly. If you have a complaint contact us and we will acknowledge receipt within three business days and promptly work towards a resolution.

Private group purchases are considered final we can not make changes to your group once the purchase has been made. We recommend you consult with all learners before finalizing your purchase. If you have purchased programs or advanced programs for a group and one or more learners are unable to attend the designated program session, we will make every reasonable effort to provide an alternative option.

For programs, this may include moving the impacted learner(s) to an open enrollment session of the same modality, subject to availability.

Alternative arrangements are not guaranteed, and substitutions or changes outside these options may not be permitted.

If you need to purchase a course or program on behalf of another person, or for a group, you may do so through our Group Purchase page. This option allows you to conveniently purchase one or more seats in any of our courses or programs. It is ideal for managers purchasing training for team members or for individuals buying a course as a gift.

After Your Purchase

• Within 2 business days, our team will email you—using the email address provided at checkout—with a unique registration code (coupon code).
• Each code will correspond to the course you purchased and will be valid for the exact number of seats included in your order.
• Codes are valid for one (1) year from the date of purchase.
• You are responsible for distributing the code to the intended learner(s).

Learner Registration Instructions

• Each learner must create their own account on our platform.
• At checkout, learners must enter the provided coupon code to apply their seat and reduce their cart total to $0.

Use and Limitations of Codes

• Once a code is redeemed and the course has been opened or started, the code is considered used.
• Refunds, exchanges or course switches are not permitted after a course has been opened or started, regardless of how much content has been completed.

All purchases are considered final, and refunds are not issued. However, if Catalight Academy initiates a course modification or cancellation, a refund will be provided.